You didn't get the confirmation email
What to check when the confirmation link doesn't arrive or no longer works.
The email goes out right after you send the sign-up form, from no-reply@reelup.ro. It usually arrives within seconds.
- Look in Spam, Promotions or Updates. If you find it there, mark it as not spam.
- Check that you typed the address correctly. One wrong letter sends the email somewhere else.
- Try to sign in with your email and password. If the address isn't confirmed yet, we send you the link again.
- If it still doesn't arrive, write to us through the contact form. We see your sign-up and resend the email.
The link no longer works
The link can be used only once. If you already opened it or too much time has passed, sign in with your email and password and we send you another one. Some email programs open links on their own to check them, and then the link shows as used. Ask for a new one and open it right away.
Our team sees every sign-up that didn't reach the end and gets an alert right away if sending emails has a problem.