Cancellations and refunds
When a project can be cancelled and how you get your money back.
A project can be cancelled at no cost until payment. After payment, the rules in the terms apply.
- A full refund before the product is sent to the creator.
- A refund minus the courier cost after the product has been sent.
- If the brand cancels after the creator has started work, the creator receives 30% compensation.
- A full refund if the delivery deadline is exceeded by more than 3 days.
- If the brand cancels after the creator has received the product, the product stays with the creator.
- The delivery deadline runs from when the product is received. If the brand is late with answers or materials, the creator asks for an extension from Help, and the delay covered no longer leads to cancellation.
- After any material is delivered, the brand can no longer cancel. They can ask for a revision or open a dispute.
How you get the money
What you paid by card goes back automatically to the same card, and the invoice is reversed on its own. What you paid by bank transfer we send back to your account.