Disputes
What to do when the brand and the creator disagree about a delivery.
After delivery, either party can open a dispute from the project, with their reasons and evidence. The approval deadline stops while the dispute lasts.
- Explain what is wrong and add your evidence.
- Our team looks at the brief, annex, deliveries and messages and may ask for more information.
- Our team decides, with reasons. Full payment, partial payment, an extra revision or a refund.
The money stays safe until the decision. The decision applies to the amounts in the platform and doesn't limit your right to go to court.